Introduction
Pramukh Hardware ("we", "us", "our") operates as a dealer in bearings, tools, welding electrodes, paints, cement and industrial hardware from Veraval (Shapar), Rajkot. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our website, contact us by phone or WhatsApp, or place an enquiry or order with us.
Information We Collect
We may collect the following types of information when you interact with us:
- Contact details such as your name, mobile number, email address and business address, when shared through enquiry forms, WhatsApp, phone calls or in-person visits.
- Order and transaction details, including products enquired about, quantities, delivery address and GST/business information required for invoicing.
- Communication records, such as messages exchanged over WhatsApp or phone, kept for order tracking and support purposes.
- Basic technical information such as browser type and pages visited, if you browse this website.
How We Use Your Information
Information collected is used to:
- Respond to product enquiries and provide price quotations.
- Process, confirm and deliver orders.
- Issue GST-compliant invoices and maintain business records.
- Communicate updates regarding your order or account.
- Improve our products, services and website experience.
Sharing of Information
We do not sell or rent your personal information to third parties. Information may be shared only with logistics or courier partners for order delivery, or where required by law, such as tax and regulatory compliance under applicable GST rules.
Data Security
We take reasonable measures to protect the information you share with us from unauthorised access, alteration or disclosure. However, no method of transmission over the internet or mobile networks is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain business and transaction records for as long as necessary to fulfil orders, meet accounting and tax obligations, and comply with applicable law.
Your Choices
You may contact us at any time to review, update or request deletion of the personal information we hold about you, subject to our legal and record-keeping obligations.
Third-Party Links
Our website or communications may reference third-party platforms such as WhatsApp. We are not responsible for the privacy practices of these third-party services and encourage you to review their respective policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. Any changes will be posted on this page with a revised "Last updated" date.
Contact Us
For any questions regarding this Privacy Policy, please contact us at +91 98988 30829 or jaydipsinhparmar08@gmail.com, or reach us at our address listed below.